Refund policy

Refund & Return Policy

We want you to love what you ordered — but if something's not quite right, here's everything you need to know about returns and refunds.

💳 Order Cancellations & Refund Timing

  • 100% discount code orders: These orders are not eligible for a refund.
  • All other orders: You're eligible for a 100% refund if you cancel within 24 hours of placing your order. After that window, cancellations are eligible for a 50% refund.

📦 Return Eligibility

To be eligible for a return, your item must be:

  • Unworn or unused
  • In its original condition, with tags still attached
  • In its original packaging
  • Accompanied by your receipt or proof of purchase

🔄 How to Start a Return

  1. Email us at lior.vane01@gmail.com to request a return.
  2. Once your return is approved, we'll send you a return shipping label along with clear instructions on how and where to send your package.

⚠️ Please note: items shipped back to us without an approved return request will not be accepted.

Got questions along the way? We're just an email away at lior.vane01@gmail.com.

🛠️ Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If something's defective, damaged, or not what you ordered, reach out right away so we can make it right.

🚫 Items That Can't Be Returned

A few categories are excluded from returns:

  • Perishable goods (food, flowers, plants, etc.)
  • Custom or personalized orders
  • Personal care items (beauty products, etc.)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

Not sure if your item qualifies? Just ask — we're happy to clarify.

🔁 Exchanges

Want a different size, color, or item? The quickest way is to return your original item, and once that return is approved, simply place a new order for what you'd like instead.

🇪🇺 European Union: 14-Day Cooling-Off Period

If your order is shipped within the EU, you have the right to cancel or return it within 14 days, for any reason, no justification needed. The same condition requirements apply: unworn, unused, with tags, and in original packaging, along with proof of purchase.

💰 How Refunds Work

Once we receive and inspect your return, we'll let you know whether your refund has been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please keep in mind your bank or card provider may take a little extra time to fully process and post the refund.

Haven't seen your refund after 15 business days from approval? Reach out to us at lior.vane01@gmail.com and we'll look into it right away.